Terms and Conditions

Terms and Conditions - Official Version in Spanish

Please note that the official and governing version of these Terms and Conditions is in Spanish. In case of any discrepancies between the English translation and the Spanish version, the Spanish version will prevail. Any legal matters related to the use of this website or services provided by this store will be governed by the laws of Spain.

Last Updated: 23/03/2025

1. Introduction

Welcome to TARANNÀ. By accessing and using our online store (www.tarannasilver.com), you agree to comply with the terms and conditions set forth in this document. If you do not agree with these terms, please do not use our store.

Additionally, by using these services, you will be subject to any rules or usage guides published for such services, including information provided through hyperlinks.

By using this site, you declare that you are at least of legal age in your country of residence, and/or that you have given us consent to allow any of your minor dependents to use this site.

2. Company Information

The person responsible for this website is:

Company Name: TARANNÀ
Responsible: Claudia Andrea García Villarruel
Address: C/ Barra de Ferro, 4 (bajos 3), 08003, Barcelona, Spain
NIF: 48029649Z
Email: taranna.barcelona@gmail.com

3. Acceptance of Terms and Conditions

By accessing and using this website, you (the user) agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with these terms, we invite you not to use our site.

4. Use of the Website

This website is intended for personal, non-commercial use only. By using this site, you agree not to engage in illegal activities, fraudulent activities, or activities that infringe the intellectual property rights of TARANNÀ.

5. Registration and User Account

To make purchases in our online store, you need to register and create an account. By creating an account, you agree to provide accurate and truthful information. You are responsible for maintaining the confidentiality of your password and account. If you notice any unauthorized use of your account, you should inform us immediately.

6. Products and Prices

The products we offer are described on the website and are priced at the time of purchase. All prices include applicable taxes, unless otherwise stated. We reserve the right to modify prices at any time without prior notice.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our return policy. We will not be held liable for any modification, price change, suspension, or discontinuation of the service.

We have made every effort to display the colors and images of our products on the store with the greatest accuracy possible. However, we cannot guarantee that the color representation on your computer monitor or mobile device screen will be exactly accurate.

All product descriptions or product prices are subject to change at any time without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer of products or services made on this site is void where prohibited.

We do not guarantee that the quality of the products, services, information, or other materials purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer.

7. Purchase and Payment Process

The purchase process is as follows:

Select the product.
Add to cart.
Confirm order and provide the necessary information for billing and shipping.
Choose the payment method.

The accepted payment methods include credit/debit cards, PayPal, Google Pay, and Apple Pay. Payment is securely processed through our platform.

8. Shipping

Products will be shipped to the address provided at the time of purchase. Delivery times vary depending on the customer’s geographic location. Shipping costs are calculated at the time of checkout and vary by destination.

Shipping Policy:

Free shipping may be available for orders over a certain amount, depending on the destination. We reserve the right to modify this amount at any time without prior notice.

Shipping fees apply to orders that do not meet this threshold.

For more information about our shipping rates and delivery times, click here.

Data may vary depending on the shipping companies and the time of year. We always try to choose the most cost-effective but also reliable companies in terms of delivery times.

Shipping is done on the first or second business day after the purchase is completed and the corresponding payment is received, except for Mondays, which is our day off.

Normally, in-stock products are delivered within the number of days indicated on the website (see the section: 'Rates and Delivery Time'). The delivery time for custom products will be longer than for other products. Please take this into account when placing your order and stay in touch with us if you have any questions regarding this.

In case of a delivery delay, please contact us, and we will monitor the status of the shipment. Under no circumstances will we be responsible for delays caused by the shipping company.

TARANNÀ is not responsible for failed shipments due to errors in the destination address provided by the user.

If you are not present on the delivery day, the courier will leave a notice with information on the post office where you can pick up your package. If the package is not collected within the time specified by Correos, it will be returned to our offices. If this happens, we will contact you: if you wish for us to resend it, you will need to pay the shipping costs; if not, the cost of the product will be refunded.

We are not responsible for paying any customs duties that the destination country may impose to deliver the package. Within the European Union, there are typically no additional taxes since the product is already within the community.

9. Return and Exchange Policy

You have the right to return purchased products within 14 calendar days from the receipt of the order, in accordance with Spanish consumer protection laws. Returns are only accepted if the product is in its original condition and without signs of use.

Return Conditions:

The product must be returned in its original packaging.
Return shipping costs will be borne by the customer, unless the product is defective or incorrect.
Customized products are not eligible for return.
We only accept returns of products shipped within the European Union.

This right of withdrawal does not apply to products purchased in our physical store. For purchases made in the physical store, returns are not accepted, except in the case of defective products.

Before making a return or exchange, the product must be sent to our postal address:

Tarannà - Att: Sofia Ojeda García
Calle de la Barra de Ferro, 4 (bajos 3)
08003, Barcelona, Spain

We do not accept returns or exchanges of damaged products or those showing visible signs of use. We ensure that we select perfect-condition items and carefully wrap them for safe delivery.

Silver is a malleable material. If you are trying on a bracelet you have received, make sure not to distort it while adjusting it to the size of your wrist. Similarly, some hoop earrings can be adjusted to the customer’s preference. Make sure you are happy with your purchase before modifying it. If we notice any alteration, the return will not be accepted.

We recommend that returned products be well packaged, in good condition, and in their original box or packaging. If they do not arrive at our hands, we will not be responsible for the exchange or return. If we receive the product outside its original packaging (e.g., a gift cloth bag), we reserve the right to deduct €1 from the refund amount.

If possible, provide a tracking number for the return/exchange shipment.

If the return shipment is international, mark the item as “RETURNED PRODUCTS” to avoid customs duties. We are not responsible for any customs fees applied to returned packages.

If a full return is made and the order benefited from "Free Shipping" due to meeting a minimum amount, the shipping cost will be deducted from the refund.

If a partial return is made and the order benefited from "Free Shipping," but the remaining products do not meet the threshold, the shipping cost will be deducted from the refund.

The time it takes for the refund to reach your account will vary depending on the payment method used, and we are not responsible for any delays from third parties in processing the refund.

Return Process:

Contact us at taranna.barcelona@gmail.com or via any of the methods in the "Contact" section.
Provide the order number and reason for the return.
You will receive instructions on how to proceed.
The product will arrive at our facilities, and we will check if it meets the return conditions.
We will refund the amount to the same payment method used by the customer.

10. Warranty

The products from TARANNÀ come with a one-year warranty from the date of delivery, covering manufacturing defects. In case the product has a manufacturing defect, we commit to repairing, replacing, or refunding its value. The consumer and user must inform the seller of the lack of conformity with the product within two months of becoming aware of it.

The warranty does not cover:

Damages caused by improper use.

Normal wear and tear due to usage.

We sell 925 silver jewelry or jewelry with a higher percentage of silver. We are not responsible for the user's lack of knowledge that silver tarnishes if not cared for as explained in our care and/or maintenance guides or as can be found on any website, as this is widely accessible knowledge. The same applies to brass.

If, due to the customer's ignorance, they wish to have a third party analyze the composition of the purchased jewelry, the cost of doing so will not be covered by TARANNÀ.

11. Intellectual Property

All content on the website, including texts, images, logos, and design, is the property of TARANNÀ and is protected by copyright and intellectual property rights. Reproducing, distributing, or modifying this content without prior consent from TARANNÀ is prohibited.

12. Limitation of Liability

TARANNÀ will not be liable for any indirect, incidental, special, or consequential damages arising from the use of the website or the products purchased through it, including loss of data, profits, or any other type of damage, regardless of its nature.

Similarly, with regard to the use of the products sold by TARANNÀ, the user is solely responsible for their use in a responsible manner and in accordance with the intended purpose for which they are marketed, exercising extra caution when the use involves children or minors.

All contractual information provided on our website is in Spanish, and communication with customers and users, as well as the formalization of the contract, will be conducted in this language.

We do everything possible to ensure that the information on our website is accurate and free of typographical errors. In the event that such an error occurs, which is always unintentional, it will be immediately corrected.

We reserve the right, without prior notice, to correct errors, inaccuracies, or omissions and to change or update the information or cancel orders if any information on the Service or any related website is found to be inaccurate, even after you have submitted your order.

Certain content, products, and services available through our Service may include material from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and do not guarantee and will have no obligation or liability for any third-party materials or websites, or for any materials, products, or services from third parties.

We are not responsible for any damage or loss related to the acquisition or use of goods, services, resources, content, or any other transaction made in connection with third-party websites. Please carefully review the third-party policies and practices and ensure you understand them before engaging in any transactions. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

13. Indemnification

You agree to indemnify, defend, and hold harmless TARANNÀ, its affiliates, employees, directors, agents, and others from any claims, damages, or expenses (including legal fees) arising from your breach of these Terms of Service or any other applicable law. This also includes if you violate the rights of third parties.

14. Severability

If any part of these Terms is considered illegal or unenforceable, that part will be removed or modified to be valid to the fullest extent possible. This will not affect the rest of the Terms, which will remain applicable and valid.

15. Termination

If you decide to stop using our services, you can terminate this agreement at any time. We may also terminate this agreement if we detect that you are not complying with these Terms. In that case, you will still be responsible for any amounts owed up to the date of termination, and we may deny you access to our services without prior notice.

16. Entire Agreement

These Terms of Service, along with any other policies on our website, constitute the entire agreement between you and TARANNÀ. If any part of this agreement is unenforceable, it will not affect the validity of the remainder. Additionally, the failure to enforce any right or term does not constitute a waiver of it. Any ambiguity in this agreement will be interpreted in a way that benefits TARANNÀ.

PRIVACY POLICY

Our privacy policy describes how TARANNÀ collects, uses, and protects your personal data.

Applicable Legislation:

This Privacy Policy is governed and interpreted in accordance with Spanish legislation, particularly Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), and Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR).

Jurisdiction:

Any dispute related to the interpretation or execution of this Privacy Policy, or with any other relationship between the user and TARANNÀ, will be submitted to the jurisdiction of the competent courts in the city of Barcelona, Spain, expressly waiving any other jurisdiction that may apply.

SECTION 1 - RESPONSIBILITY

Who is responsible for processing your data?

Identity: Claudia Andrea García Villarruel

NIF: 48029649Z

Postal Address: C/ de la Barra de Ferro, 4, 08003, Barcelona, Spain

Email: taranna.barcelona@gmail.com

Data Protection Officer: Sofía Ojeda García - NIF 48181961C

SECTION 2 - WHAT DO WE DO WITH YOUR INFORMATION?

In compliance with current regulations, personal data refers to any information that allows the identification of a natural person, either directly or indirectly. We do not consider information to be personal data if it has been pseudonymized, dissociated, or aggregated, and thus does not allow the identification of a person.

When you make a purchase in our store, as part of the buying process, we collect the following personal information you provide: name, address, and email address.

When you browse our store, we also automatically receive your computer's Internet protocol address (IP), which provides us with information that helps us understand your browser and operating system.

With your permission, we may send you emails about our store, new products, and other updates.

Purposes of processing your data:

In compliance with the GDPR, we process the personal data you provide for the following purposes:

To manage your registration as a customer and the contractual relationship that arises from your purchase, including the purchasing process and product delivery.
To send commercial communications about TARANNÀ products, promotions, and personalized offers through various channels (email, SMS, push notifications, etc.). You can opt out of receiving these communications at any time.
To create commercial profiles based on the data we collect during your browsing on our website, in order to offer personalized advertising and analyze purchasing behavior.
To carry out statistical studies to improve our services and optimize store management.
To prevent abuse and fraud.
To share data with public authorities and organizations, as required by applicable regulations.

SECTION 3 - CONSENT

How do you obtain my consent?

When you provide your personal information to complete a transaction, verify your credit card, make a purchase, arrange for shipping, or make a return, it is understood that you have consented to the collection and use of your data for that specific transaction.

If we request your personal data for secondary purposes, such as marketing, we will ask for your explicit consent before collecting this information.

How can I withdraw my consent?

If you decide that you no longer wish to continue with the collection of your personal data for these purposes, you can withdraw your consent at any time. You just need to contact us by email at taranna.barcelona@gmail.com or write to our physical address: TARANNÀ, C/ Barra de Ferro, 4, bajos, 08003, Barcelona, Spain.

SECTION 4 - DATA RETENTION PERIOD

How long will we keep your data?

Your personal data will be kept for as long as the contractual relationship lasts, or until you request its deletion or portability, as well as the time necessary to fulfill legal obligations.

Current legislation requires keeping financial records for a specified period. In case you withdraw your consent or object to the processing of your data, the data will be blocked and kept for a maximum period of 4 years to address potential legal claims.

SECTION 5 - LEGITIMACY

What is the legal basis for processing your personal data?

The legal bases for processing your personal data are as follows:

Purpose (1): Execution of the contract with TARANNÀ for the purchase of products.
Purpose (2): Explicit consent granted by you when providing your data for marketing purposes.
Purposes (3) and (4): Explicit consent granted when collecting data and TARANNÀ's legitimate interest in creating internal profiles.
Purposes (5) and (6): Compliance with legal obligations of TARANNÀ.

SECTION 6 - RECIPIENTS

To whom will your personal data be communicated?

Your data will not be transferred to third parties, except those necessary for the proper management of the service (e.g., carriers, financial entities, etc.). Additionally, your data may be transferred to public authorities and judicial or administrative bodies when required by law.

SECTION 7 - RIGHTS

What are your rights?

You have the right to access, rectify, and delete your personal data, as well as to request the limitation of the processing of your data or its portability. You can also object to the processing of your personal data in certain circumstances.

To exercise any of these rights, you can send us a request by email at taranna.barcelona@gmail.com or by written request to our postal address. Please note that the request must be accompanied by a copy of your identity document (DNI, NIE, or passport).

SECTION 8 - COOKIES

What are cookies and how do we use them?

Cookies are small text files stored on your device (computer, mobile, etc.) when you browse our website. These cookies allow us to improve your user experience, manage the content of your shopping cart, offer personalized products and promotions, and analyze the use of our website.

Types of cookies we use:

Strictly necessary cookies: These are essential for the functioning of the website, such as those that enable the checkout process.
Performance cookies: These collect information on how users interact with our website, helping us improve its performance.
Functionality cookies: These allow us to remember your preferences (e.g., language or region) to offer a personalized experience.
Advertising cookies: These allow us to display relevant ads based on your interests.

You can configure your browser to accept or reject cookies, or to notify you when cookies are being installed. Please note that if you disable cookies, some features of our website may be affected.

SECTION 9 - SECURITY

How do we protect your data?

TARANNÀ uses various security measures to protect the personal information of our users, such as SSL/TLS encryption for the transmission of sensitive data. However, we cannot guarantee absolute security. We recommend that you use secure passwords and refrain from providing confidential information that could cause irreparable damage if disclosed.

SECTION 10 - AGE OF CONSENT

Can I use the site if I am underage?

By using this site, you declare that you are at least the age of majority in your state or province of residence, or that you have obtained the consent of your parents or guardians to use this site.

SECTION 11 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately after they are posted on the website. We recommend that you review this policy regularly to stay informed about how we protect your information.

If our store is acquired or merged with another company, your personal information may be transferred to the new owners to continue providing our services.

IN-STORE VIDEO SURVEILLANCE POLICY

In our physical store, TARANNÀ uses surveillance cameras for security purposes, to protect both our customers and employees, as well as to prevent crimes and monitor the premises.

What type of data is recorded?

The security cameras record images of people inside our store, as well as the surrounding areas. These recordings are protected in accordance with current data protection laws in Spain and Barcelona.

Purpose of Data Processing

The purpose of processing the images is to ensure the security of the premises, prevent criminal activities such as theft or damage, and monitor access to the store. The footage is not used for any purposes other than those mentioned.

Legitimacy

The processing of these images is based on the legitimate interest of protecting the premises and the people within, in accordance with Article 6.1.f) of Regulation (EU) 2016/679 (GDPR), and Organic Law 3/2018 on Personal Data Protection and the Guarantee of Digital Rights (LOPDGDD).

Image Retention

The security camera recordings are kept for a maximum period of 30 days. After this period, the recordings are automatically deleted, unless their retention is required due to an incident or investigation.

Rights of Users

Users have the right to access, rectify, delete, or limit the processing of their personal data recorded by the surveillance cameras. If you wish to exercise any of these rights, you can contact us via email at taranna.barcelona@gmail.com.

Customer Notice

In compliance with video surveillance regulations, visible informational signs are placed at the entrances of the store indicating that the premises are being monitored by security cameras. This ensures that people are properly informed about the existence of these recordings.

LOYALTY POINTS PROGRAM

1. How does the Points Program work?

TARANNÀ offers a points program to customers who make purchases through our online store or physical store. The points accumulated in the program can be redeemed for discounts on future purchases. Points accumulate based on the value of the purchases made and are credited to the user’s account once the transaction is complete.

2. Accumulation of Points

Points are accumulated as follows: For each purchase made in our online store, you will receive a specific number of points, proportional to the value of the purchase (e.g., 1 point for every X euros spent). The value of the points may vary without prior notice from TARANNÀ. Points are credited to your account once the purchase and payment have been confirmed.

2. Use of Points

The accumulated points can be redeemed for discounts on future purchases at our store, with a discount value equivalent to the points available in the customer's account. The discount will be applied to the total purchase at the time of payment. The minimum amount of points required for redemption will be determined by TARANNÀ according to the current program values.

4. Expiration of Points

Accumulated points have an expiration date. Points expire 3 months from the date of the last purchase, or if no purchase is made during that period, the points will be automatically lost.

Additionally, points will be removed if a return or cancellation of a purchase is made, as the number of points is assigned based on the value of the purchase.

5. Cancellation or Modification of the Program

TARANNÀ reserves the right to modify, suspend, or cancel the Points Program at any time, without prior notice. In the event of program cancellation, unused points will be deleted and cannot be redeemed for any rewards or discounts.

6. Non-Transferability of Points

Accumulated points are non-transferable to other accounts and cannot be exchanged for cash. Points can only be used by the account holder who accumulated them.

7. Exclusions and Limitations

Points will not be applied to certain purchases or special promotions, and TARANNÀ reserves the right to exclude specific products from the points program. Additionally, points cannot be used in conjunction with other coupons or promotions unless explicitly stated by TARANNÀ.

8. Fraud and Abuse of the Points Program

Any attempt to commit fraud or abuse of the points program will result in the immediate deletion of accumulated points and, if necessary, the cancellation of the user’s account. This includes, but is not limited to, manipulating purchases, fraudulent returns, or improper use of points.

9. Responsibility for Points

TARANNÀ is not responsible for the loss of points due to technical failures in the platform, computer errors, or issues arising from the payment platform or points management system. In such cases, TARANNÀ will make efforts to restore the points, but does not guarantee restitution in all cases.

10. Modifications to the Points Program Agreement

TARANNÀ reserves the right to modify the terms and conditions of the points program at any time, including the methods of accumulation, expiration, point values, and other conditions. Changes will take effect immediately upon posting on the website, and users will be informed through the usual channels (email, website notifications, etc.). Continued use of the program after any changes to the terms and conditions will signify acceptance of those changes.

I hope this translation is clear and helpful! Let me know if you need any further assistance.