LEGAL WARNING

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By accessing and using our website (www.tarannasilver.com), you accept and consent to be bound by the following Terms and Conditions of this agreement. In the same way, when using these particular services, you will be subject to any corresponding rule or guide of use that we have published. Any participation in this service constitutes acceptance of this agreement. 

 

Please read these Terms and Conditions before accessing or using our website. If you do not agree with all of them, then you should not access the website or make use of any of its services.

 

By using this site, you accept that you are of legal age in your state or province of residence, and/or that you have given us your consent to allow any of your minor to use this site. We reserve the right to refuse the provision of service to any person, for any reason and at any time.

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SECTION 1 - OWNERSHIP OF THE DOMAIN

 

The offer and sale of Products is made through this website by TARANNÀ, with NIF number: 48029649Z and address at 4, Barra de Ferro St., 08003, Barcelona, ​​Spain.

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Customers can contact us with any questions, suggestions or complaints at: taranna.barcelona@gmail.com.

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Our online store is hosted by WIX, a company that provides us with the e-commerce platform and that allows us to offer you our products and services.

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SECTION 2 - OBJECT AND SCOPE OF APPLICATION

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These Terms and Conditions of contracting and use are intended to regulate the provision of the information provided in the TARANNÀ online store, as well as the commercial transactions that arise between TARANNÀ and the users of the domain www.tarannajoyas.com. Both the navigation through the online store and the acquisition of any of its services imply acceptance as a user, without reservations of any kind, of each and every one of these Terms and Conditions.

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Any new features or tools that are added to the current store will also be subject to the Terms and Conditions. You can check the updated version at any time on this page. We reserve the right to update, change or replace any part of the Terms by posting updates and / or changes on our website. It is your responsibility to check this page periodically to verify changes. Continued use or access to the website after the publication of any changes constitutes acceptance of the changes by the user.

 

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SECTION 3 - ACCURACY, COMPLETENESS AND CURRENT INFORMATION

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All the contractual information present on our Website is offered in English, and communication with customers and users will be carried out in that language if needed. However, we highlight that we are non-native speakers, and this is a small family business, so we do our best to provide you with the most loyal translation of our legal terms in Spanish; but we are not perfect: any mistake in translation will not be used against TARANNÀ. If you have any doubt, do not hesitate to contact us or check our Terms in Spanish. Remember, if you do not understand this Terms and Conditions, please, do not use our website. We will be not responible for any missunderstanding. 

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We make every effort to ensure that the information on our Website is accurate and does not contain typographical errors. In the event that at any time an error of this type occurs, it would be immediately corrected.

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We reserve the right to, without prior notice, correct errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Service or on any related Website is inaccurate (even after you have shipped your order) .

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SECTION 4 - INTELLECTUAL AND INDUSTRIAL PROPERTY

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All the contents published in the store and especially the designs, texts, graphics, logos, icons, buttons, as well as the software, trade names, trademarks or industrial drawings and any other signs susceptible of industrial and commercial use are subject to rights. of intellectual and industrial property of TARANNÀ or third-party owners thereof who have duly authorized their inclusion on the Website.

 

In no case shall it be understood that any license or renunciation, transfer, total or partial assignment of said rights is granted or any right or expectation of right is conferred, and especially, of alteration, exploitation, reproduction, distribution or public communication about said contents without the prior express authorization of TARANNÀ or the corresponding holders. It is expressly forbidden to introduce hyperlinks for commercial purposes on web pages other than TARANNÀ, which allow access to our website, without prior consent. In any case, the existence of hyperlinks on websites outside of us will not imply in any case the existence of commercial or commercial relations with the owner of the website where the hyperlink is established, nor the acceptance by TARANNÀ of its contents. or services.

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SECTION 5 - OBLIGATIONS OF CUSTOMERS AND USERS OF THE SITE

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In general, the user is obliged to comply with these general conditions, as well as to comply with the special warnings or instructions for use contained therein or on the Website and always act in accordance with the law, good customs and requirements of good faith, using due diligence, and refraining from using the Website in any way that may prevent, damage or impair the normal operation of it, the goods or rights of TARANNÀ, its suppliers, other users or in general of any third party. TARANNÀ is not responsible for the veracity and accuracy of the data filled in by the user and, therefore, cannot verify their age.

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During the use of the Website, the user agrees to comply with the following Terms:

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1. Provide truthful information about the data requested in the user registration or order fulfillment form, and keep them updated.
    

2. Do not introduce, store or disseminate through the store any program, data, virus, code, or any other electronic or physical device that is likely to cause damage to the Website, any of the services, or any of the equipment, systems or TARANNÀ networks, of any other user, of TARANNÀ providers or in general of any third party.
    

3. Do not enter, store or disseminate on or from the Website, any information or material that was defamatory, injurious, obscene, threatening, xenophobic, incites violence to discrimination based on race, sex, ideology, religion or that of any It is an attempt against morality, public order, fundamental rights, public liberties, honor, privacy or the image of third parties and, in general, current regulations.
    

4. Diligently save the "username" and the "password" provided by TARANNÀ, assuming responsibility for any damages that may arise from their improper use.
    

5. Do not carry out advertising or commercial exploitation activities through the Website, and do not use its contents and information to send advertising, or send messages for any other commercial purpose, or to collect or store personal data of third parties.
    

6. Do not use false identities, nor impersonate the identity of others in the use of the Website or in the use of any of its services, including the use, where appropriate, of passwords or access codes of third parties or in any other way.
    

7. Do not destroy, alter, disable or damage the data, information, programs or electronic documents of the Website, its suppliers or third parties.
    

8. Do not introduce, store or disseminate through the store any content that infringes the intellectual, industrial or business secrets rights of third parties, nor in general any content which, in accordance with the law, did not have the right to make it available to a third party. The customer agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the normal schedule of delivery of goods. In case of breach by the customer of this obligation, TARANNÀ will have no responsibility for the delay or impossibility of delivering the order requested by the customer.
    

9. In the same way, and with respect to the use of the products marketed by TARANNÀ, the user is solely responsible for the use of those products in a responsible manner and according to the destination for which they are marketed. The user should exercise extreme caution when the use affects children.
    

10. Do not use our products for any illegal or unauthorized purpose. Neither can you, in using the Service, violate any law in your jurisdiction (including but not limited to copyright laws).
    
    Failure or violation of any of these Terms will lead to the immediate cessation of the Service.

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SECTION 6 - PROHIBITED USES

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In addition to other prohibitions (such as those listed above in SECTION 4 and 5), it is totally prohibited the use of the site or its content for: (a) any illegal purpose; (b) asking others to carry out or participate in illegal acts; (c) violating any regulations, rules, international, federal, provincial or state laws, or local ordinances; (d) infringing or violating the intellectual property right of us or of third parties; (e) submitting false or misleading information; (f) uploading or transmiting viruses or any other type of malicious code that is or can be used in any way that may compromise the functionality or operation of the Service or any related website, other sites or the Internet; (g) collecting, sharing, selling and / or tracking personal information of others; (h) generating spam, phish, pharm, pretext, spider, or others; (i) any obscene or immoral purpose; or (j) interfering with or circumvent the security elements of the Service or any website related to other sites or the Internet.

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We reserve the right to suspend the use of the Service or any related website for violating any of the prohibited use items.

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SECTION 7 - USER COMMENTS, COLLECTION AND OTHER SHIPMENTS

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If, at our request, you send certain specific submissions (for example, participation in contests) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by mail postcard, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, or otherwise use comments you have submitted to us. We have and will have no obligation to (1) keep any comments confidential; (2) pay compensation for comments; or (3) respond to comments.

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We may, but have no obligation to, monitor, edit or remove content that we consider to be illegitimate, offensive, threatening, libelous, defamatory, pornographic, obscene or objectionable or violates the intellectual property of any party or the Terms of Service.

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You agree that your comments will not violate the rights of third parties, including copyright, trademark, privacy, personality or other personal or property rights. Likewise, you agree that your comments do not contain defamatory or illegal, abusive or obscene material, nor do they contain computer viruses or other malware that could, in any way, affect the operation of the Service or any related website. You cannot use a false email address, use another identity that is not legitimate, or deceive third parties or us regarding the origin of your comments. You are solely responsible for the comments you make and their accuracy. We are not responsible and assume no obligation regarding comments posted by you or any third party.

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SECTION 8 - PRODUCTS OR SERVICES

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Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and be subject to return or exchange according only to our returns and exchanges policy. We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

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We have made the effort to display the colors and images of our products, in the store, with the highest possible color accuracy. We cannot guarantee that your computer monitor or the screen of your mobile device will display colors accurately.

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All product descriptions or product prices are subject to change at any time without notice, in our sole discretion. We reserve the right to discontinue any product at any time. Any offer of product or service made on this site is void where prohibited.

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We do not guarantee that the quality of the products, services, information or other material purchased or obtained by you meets your expectations, or that any error in the Service will be corrected.

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We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographic region, or jurisdiction. We can exercise this right based on each case. We reserve the right to limit the quantities of the products or services we offer.

 

The products presented on the Website are in accordance with Spanish legislation. TARANNÀ's responsibility cannot be invoked in the case of products that do not comply with the legislation of the countries to which they may have been shipped based on the customer's order. It is therefore the responsibility of customers from outside Spain to verify the possibility of importing or using the products they request. The user assumes all responsibility derived from the use of our Website, being solely responsible for any direct or indirect effect that may arise on the Website, including, without limitation, any economic, technical and/or adverse legal result. Even if the users expectations are not fulfilled by our Website, the user is obliged to hold TARANNÀ out of any legal claim arising, directly or indirectly, from such events.

 

TARANNÀ is not responsible for the damages that may be derived from interferences, omissions, interruptions, computer viruses, breakdowns and / or disconnections in the operational functioning of this electronic system or in the users' computer devices and equipment, motivated by external causes. TARANNÀ, that prevent or delay the provision of services or browsing the store, or delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems, or the impossibility of providing the service or allow access for reasons not attributable to TARANNÀ, due to the user, third parties, or force majeure. TARANNÀ does not control, in general, the use that users make of the Website. In particular TARANNÀ does not guarantee under any circumstances that users use the Website in accordance with the law, these Terms, generally accepted morals and good customs and public order, nor that they do so diligently and prudently.

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In the same way, regarding the use of the products marketed by TARANNÀ, the user is solely responsible for the use of those products in a responsible manner and according to the destination for which they are marketed.

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SECTION 9 - BILLING ACCURACY AND ACCOUNT INFORMATION

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We reserve the right to reject any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and / or orders that use the same billing and / or shipping address.

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In the event that we make a change or cancel an order, we may attempt to notify you by contacting you via email and / or the billing address / telephone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

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You agree to provide current, complete and accurate information on the purchase and account used for all purchases made in our store. You agree to quickly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you when necessary.

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For more details, please review our Returns and Exchanges Policy.

 

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SECTION 10 - OPTIONAL TOOLS

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We may provide you with access to third-party tools that we do not monitor and over which we have no control or input.

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You acknowledge and agree that we provide access to such tools "as they are" without warranties, representations, or conditions of any kind and without endorsement. We will not have any responsibility derived from or related to your use of tools provided by third parties.

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Any use you make of the optional tools offered through the site at your own risk and discretion and you must ensure that you are familiar with and approve of the terms under which these tools are provided by the third-party provider(s).

 

It is also possible that, in the future, we will offer you new services and / or features through the website (including the launch of new tools and resources). These new features and / or services will also be subject to these Terms of Service.

 

 

 

SECTION 11 - THIRD PARTY LINKS

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Certain content, products and services available via our Service may include material from third parties.

 

Third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not guarantee or have any obligation or liability for any third-party material or websites, or for any third-party material, products or services.

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We are not responsible for any damage or damages related to the acquisition or use of goods, services, resources, content, or any other transaction made in connection with third party websites. Please review carefully the policies and practices of third parties and make sure you understand them before participating in any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to the third party.

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SECTION 12 - EXCLUSION OF WARRANTIES; LIMITATION OF LIABILITY

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We do not guarantee that the use of our service will be uninterrupted, punctual, safe or error-free. We do not guarantee that the results that can be obtained from the use of the service will be exact or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time without notice.

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In no case shall TARANNÀ, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any damage, loss, claim, or direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, loss of profit, loss of income, loss of savings, loss of data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability or otherwise, as a consequence of the use of any of the services or products acquired through the service, or for any other claim related in any way with the use of the service or any product, including but not limited to any error or omission in any content , or any loss or damage of any kind incurred as a result of using the service or any content (or product) published, transmitted, or made available through the service, even if notified of its possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability will be limited to the maximum extent permitted by law.

 

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SECTION 13 - INDEMNIFICATION

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You agree to indemnify, defend and hold harmless TARANNÀ and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, dealers, service providers, subcontractors, suppliers, interns and employees, from any claims or demands, including reasonable fees from attorneys, made by any third party due to or as a result of your breach of the Terms of Service or the documents incorporated by reference, or the violation of any law or the rights of a third party.

 

 

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SECTION 14 - DIVISIBILITY

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In the event that any provision of these Terms and Conditions is determined to be illegal, null or unenforceable, that particular provision will, however, be effective in obtaining the maximum measure permitted by applicable law, and the non-enforceable part of that provision will be considered separate from these Terms and Conditions. In other words, any provision which is determined to be illegal, null or unenfoceable will not affect the validity of the remaining provisions of this document.

 

 

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SECTION 15 - TERMINATION

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The obligations and responsibilities of the parties that have been incurred prior to the termination date will survive the termination of this agreement for all purposes.

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These Terms and Conditions are effective unless and until terminated by you or us. You can terminate these Terms of Service at any time by notifying us that you no longer want to use our services, or when you stop using our site.

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If, in our judgment, you fail, or are suspected to have failed, any term or provision of these Terms and Conditions, we may also terminate this agreement at any time without notice, and you will remain responsible for all amounts due until including the date of termination; and / or consequently we can deny you access to our services (or any part of it).

 

 

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SECTION 16 - COMPLETE AGREEMENT

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Our failure to exercise or assert any right or provision of these Terms of Service will not constitute a waiver of such right or provision.

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These Terms and Conditions and the policies or operating rules published by us on this site or those regarding our services constitute the entire agreement and understanding between the user and TARANNÀ and govern the use of the Service and supersede any previous agreement, communications and proposals or contemporaries, whether oral or written, between you and us (including, but not limited to, any previous version of the Terms and Conditions).

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Any ambiguity in the interpretation of these Terms of Service will not be interpreted against the writing group.

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PRIVACY POLICY

Our privacy policy describes the way in which TARANNÀ collects and uses your data, complying with current regulations as provided in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding protection of natural persons with regard to the processing of personal data and the free movement of these data (RGPD), as well as in compliance with the applicable national regulations on data protection.

 

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SECTION 1 - LIABILITY

Who is responsible for the treatment of your data?
 

Identity: Claudia A. Garcia Villarruel

NIF: 48029649Z

Postal Address: 4, Barra de la St., 08003, Barcelona, ​​Spain.

E-mail: taranna.barcelona@gmail.com

Data Protection Officer: TARANNÀ | JOYAS

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SECTION 2 - WHAT DO WE DO WITH YOUR INFORMATION?

In accordance with current regulations, any information that directly or indirectly identifies a natural person is considered personal data. We do not consider personal data information that has been pseudonymised, decoupled or added and therefore does not allow the identification of a natural person.

When you buy something from our store, as part of the purchase-sale process, we collect the personal information you provide us, such as: name, address and email.

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When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

 

With your permission, we may send you emails about our store, new products, and other updates.

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In compliance with the provisions of the European Regulation 2016/679 General Data Protection, as well as any applicable national law, we inform you that at TARANNÀ we treat the personal data you provide us for the following purposes:

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1) Process your registration as a customer, manage the purchase process as well as manage your contractual relationship with us.

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2) Send commercial communications about TARANNÀ products, as well as carry out promotional and advertising activities of your own or of third parties by any means (emails, SMS, PUSH notifications, postal mail, etc.) that may be of interest to you, based on the study. and segmentation of the data collected during browsing the Website, of the data provided by completing any form, as well as those derived from the commercial relationship or delivery of the purchased products. In addition, in the event that you do not want to receive more advertising, you only have to enter your account and deactivate the sending of the Newsletter and communications.

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3) Prepare commercial profiles based on information obtained from internal and external sources, in order to send you personalized advertising and analyze your purchasing behavior.

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4) Carry out statistical studies that allow us to improve our services and perform basic administration tasks.

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5) Prevent abuse and fraud.

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6) Transfer data to government agencies and authorities (administrative or judicial), as long as they are required in accordance with legal and regulatory provisions.

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SECCIÓN 3 - CONSENT

 

How do you get my consent?

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When you provide us with your personal information to complete a transaction, verify your credit card, create an order, arrange a shipment, or make a return, we imply that you accept collection and use for that specific reason only.

 

If we ask you for your personal information for a secondary reason, such as marketing, we will either directly ask for your express consent, or give you the opportunity to refuse.

 

How can I withdraw my consent?

 

If after having accepted you change your mind, you can withdraw your consent for us to contact you, for the collection, use or disclosure of your information, at any time, by contacting us through our email address (taranna.barcelona@gmail.com) or by writing to us to: TARANNÀ 4, Barra de Ferro St., Barcelona, ​​08003, Spain

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SECTION 4 - DEADLINE FOR STORING DATA

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For how long will we keep your data?

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Your data will be kept for the duration of the contractual relationship, or you request its deletion or portability, as well as the time necessary to comply with legal obligations. Current legislation requires that financial records be kept for a specified period.

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In case of withdrawing consent or objecting to the treatment, the data will be blocked and will no longer be processed, and will be kept for a period of 4 years in order to be able to claim or defend ourselves against possible claims.

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SECCIÓN 5 - LEGITIMITATION

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What is the legitimacy for the treatment of your personal data?

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The legal bases for the treatment of your personal data corresponding to each of the purposes included in SECTION 2 of this Privacy Policy are:

- Purpose (1): The execution of a contract with TARANNÀ in relation to the purchase of products.

- Purpose (2): Express consent given to TARANNÀ at the time of collecting your personal data.

- Purposes (3) and (4): Express consent given to TARANNÀ at the time of collecting your personal data in relation to the profiling based on external sources and the satisfaction of a legitimate interest pursued by TARANNÀ in relation to the elaboration profiling based on internal sources.

- Purposes (5) and (6): Compliance with the legal obligations that apply to TARANNÀ.

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SECTION 6 - RECIPIENTS

 

To which recipients will your personal data be communicated?

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Your personal data will not be transferred to any third party, except to those third parties for which your intervention is necessary for the correct management of the provision of the service (carriers, financial entities, etc.).

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In addition, your data may also be transferred to public bodies and authorities (administrative or judicial) in those cases in which a legal norm establishes it.

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SECTION 7 - RIGHTS

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What are your rights when you provide us with your personal data and how can you exercise them?

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You have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected.

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In certain circumstances, you can request the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims.

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In certain circumstances and for reasons related to your particular situation, you may oppose the processing of your data. TARANNÀ will stop processing your data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

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Likewise, you can exercise the right to data portability, as well as withdraw the consents provided at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

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If you wish to exercise any of your rights, you can contact us by sending a written communication to the email address taranna.barcelona@gmail.com or, communicating it in writing to our postal address, indicating the name and surname, username and email with the one you signed up for.

 

The request to exercise any of your rights must be accompanied by a copy of an official document that identifies you, DNI, NIE or Passport.

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Similarly, we inform you that you can contact the Spanish Agency for Data Protection and other competent public bodies for any claim arising from the treatment of your personal data.

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SECTION 8 - COOKIES

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We also inform you that to improve your browsing experience, manage the content of your basket, offer you our personalized advice, and inform you online of our offers for clients or partners, our website uses cookie implantation devices and IP storage. The cookie is a file that we deposit on your computer, and whose sole objective is to simplify your navigation on www.tarannajoyas.com (this cookie cannot contain viruses or be executed, because it is not an active file). The cookie can only be read by TARANNÀ and you, and you can delete it if you wish, by accessing your browser options. Consult the help menu for more information.

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SECTION 9 - SECURITY: Wix.com Ltd

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Our store is hosted at Wix.com Ltd. They provide us with the online e-commerce platform that allows us to sell you our products and services. Your data is stored through Wix's data warehouse, databases and the general Wix application, on a secure server behind a firewall.

 

Wix has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic, and procedural measures. Among other things, we offer secure HTTPS access for most areas of our Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL / TLS encryption connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification.

 

Wix also regularly monitors its systems for possible vulnerabilities and attacks, and regularly looks for new ways and Third Party Services to further improve the security of our Services and the protection of the privacy of our Visitors and Users. However, despite the measures and efforts made by Wix, we cannot and do not guarantee the absolute protection and security of your Personal Information, the User Information of its Users or any other User Content that you upload, post or share. with Wix or anyone else. Therefore, we invite you to establish strong passwords for your User Account and Website, and to avoid providing us with any confidential information that you believe that your disclosure could cause substantial or irreparable damage.

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Thirdparty services

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Wix has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance ours. These include co-location of hosting and server services, content and communication delivery networks (CDNs), data and cyber security services, billing and payment processing services, domain registrars, fraud detection and prevention services , web analytics, email monitoring and distribution services, remote session recording and access services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisors (collectively, Third parties").

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Said Third Party Services may receive or in any way have access to the Personal Information of our Visitors and Users of Personal Information and / or the Personal Information of the Users of their Users, in whole or in part - depending on each of their particular functions and purposes to facilitate and improve our Services and businesses, and may only use it for such purposes.

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Please note that although our Services may contain links to other websites or services, we are not responsible for the privacy practices of such websites or services, and we urge you to take this into account when you leave our Services and read the statements of privacy of each and every website and service you visit. This Privacy Policy does not apply to such linked websites and third-party services.

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SECTION 10 - AGE OF CONSENT

 

 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and that you have given us your consent to allow any of your dependents minors use this site.

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SECTION 11 - CHANGES TO THIS PRIVACY POLICY

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We reserve the right to modify this Privacy Policy at any time. We therefore recommend consulting it frequently. The changes and clarifications will take effect immediately after their publication on the Website. If we make material changes to this policy, we will notify that it has been updated, so that, at all times, the User is aware of what information we collect and how and under what circumstances, if any, we use and / or disclose it.

 

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If our store is acquired or merged with another company, your information may be transferred to the new owners, so that we can continue to provide our services to you.

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EXCHANGES AND RETURNS

​Changes and returns are valid for the first 14 business days from receipt of the order, as stipulated in Spain by the General Law for the Defense of Consumers and Users.

We only accept returns or exchanges of products shipped within the European Union.

Before making an exchange or a return, we must receive the product at our postal address:
 

TARANNÀ - CLAUDIA A. GARCIA VILLARRUEL
4, BARRA DE FERRO ST.
08003, Barcelona, ​​Spain.

Changes or returns of products damaged or with visible signs of use are not accepted . Before making a shipment we make sure to select pieces in perfect condition that we wrap Carefully so that they reach their destination correctly.

Note: Silver is a malleable material. If you are going to try on a bracelet that you have received, make sure not to deform it when adjusting it to the size of your wrist. Similarly, some hoop earrings can be adjusted to suit the client. Make sure you want to keep your purchase before modifying it to your liking. If we notice any alteration, the return of the product will not be accepted.

We recommend sending the products to be returned well packaged, in good condition and in their original box or packaging . If it does not reach our hands, we will not be responsible for the exchange or the return. If we receive the product out of its original packaging (for example, gift cloth bag) we reserve the right to deduct it from the value to be returned (€ 2).

If possible, provide a return / exchange shipping tracking number.

If the shipping of a returned item is international, please mark the item as "RETURNED PRODUCTS" to avoid customs tax. We are not responsible for any customs tax applied on returned packages.

In no case will we be responsible for the shipping costs of the items that you want to return or exchange.

Products customized or purchased on request they are not subject to this exchange and return policy.

​If you want to return or exchange a product, first of all, contact us and specify:
​→ the reason for exchange / return
→ name with which the order was processed / order number

​We will contact you to facilitate the procedure.
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GUARANTEE OF CONSUMER GOODS

In accordance with the General Law for the Defense of Consumers and Users and other complementary laws, all TARANNÀ jewels have a guarantee of two years from delivery and we will proceed, as appropriate, to repair, replacement, price reduction or refund of the amount of the product. If you have to make a warranty claim, please contact us by email at taranna.barcelona@gmail.com. This warranty does not cover possible breakage or wear caused by use. The consumer and user must inform the seller of the lack of conformity within two months of having knowledge of it.

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